Absolute Satisfaction Guarantee

We're confident that you'll be delighted with your purchase on If you are not absolutely satisfied with your purchase, for any reason, let us know. We will promptly replace the item or give you a refund of its purchase price. It's that simple.*


*This satisfaction guarantee policy is for purchases made through this site only. Requests for refunds or replacements must be made within 30 days. After 30 days, requests regarding product defects or order errors will be considered.

How To Return An Item
  • Email us at or call us at 855-972-0551 (toll-free for US callers) within 30 days of receiving your order.
  • Please include your order number, the reason for the return, your name, and phone number (in case we need to call you with questions).
  • A representative will get back to you with instructions for how to return the item and/or get a refund.
  • A credit for the price of the item and applicable taxes will be applied to your credit card. Shipping and handling charges are not refundable unless a result of an error by Numi Tea or our fulfillment team.

Our returns center cannot process exchanges. If you have found another item on our site that you would prefer over the one originally ordered, please return the original item and place a separate order for the new item. We will notify you via e-mail when the return has been processed.


If you have questions about your return, please contact us at Be sure to include the order number in your correspondence.